Refund policy

Last Updated: October 16, 2026

At GLIYSE, we are committed to providing a reliable and transparent shopping experience. Please review our return policy before placing an order.

12-Day Return Window

Customers may request a return within 12 calendar days of the confirmed delivery date.

To qualify for a standard return, the product must:

Be unused, undamaged, and in its original condition.
Include the original packaging, accessories, manuals, and included components.
Have all applicable serial numbers and identification labels intact.
Be accompanied by valid proof of purchase.

Return requests submitted after the 12-day window may be declined, except where applicable law requires otherwise.

Refunds to the Original Payment Method

Eligible standard returns are refunded to the original payment method rather than issued as store credit.

After we receive your returned product, we inspect it and process an approved refund within 6 business days of receipt of the return. Your bank or payment provider may require additional time to display the credit in your account.

Electronics Return Conditions

For customer safety, product integrity, and fraud prevention, certain products may have additional return restrictions.

Products that have been activated, registered, damaged, modified, or linked to personal accounts may not qualify for a standard change-of-mind return.

For headphones, earbuds, and other personal-use electronics, opened products may be subject to additional hygiene-related restrictions where permitted by law.

All returned devices must be disconnected from personal accounts, and customers must remove personal information and disable applicable device locks before returning them.

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact our support team as soon as possible with your order number, a description of the issue, and relevant photographs.

GLIYSE will review the request and provide an appropriate resolution, which may include a replacement, repair, or refund to the original payment method, depending on the circumstances and applicable consumer protection laws.

Non-Returnable Items

Subject to applicable law, certain items may not qualify for standard returns, including:

Digital products, redeemed activation codes, and software licenses.
Personalized or specially ordered products.
Products with missing serial numbers or tampered identification labels.
Items damaged through misuse, unauthorized modification, or improper handling.
Products specifically marked as final sale, where legally permitted.

Return Shipping

Customers are generally responsible for return shipping costs for standard change-of-mind returns.

If a return is required because GLIYSE supplied an incorrect or defective product, we will provide appropriate return instructions and cover reasonable return shipping costs where required by law or approved by our support team.

Do not send merchandise back without receiving return instructions.

How to Request a Return

Contact GLIYSE Customer Support:

Email: iquaycompany@gmail.com
SMS / Text messages: +1 (718) 281-6138

Include your order number, the product you wish to return, and the reason for your request. Our support team will review your request and provide the next steps.

Customer Support Hours

Monday–Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 3:00 PM
Saturday–Sunday: Closed

Time Zone: Mountain Standard Time (MST), United States.

Phone calls are not supported. Our usual response target during business hours is approximately 20–30 minutes, although responses may take up to one hour.